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RECIPES:
Where can I find recipes for Monin products?
Toggle answerWhat Monin products are Gluten Free?
Toggle answerOur Premium Syrups, including Sugar Free, Concentrates, Organics, Zero Calorie Natural Flavorings and Sweeteners as well as our Fruit Purées, Sauces and Fruit Smoothie are Gluten Free.
What Monin Products are non-GMO?
Toggle answerOur Premium Syrups, including Sugar Free, Concentrates, Organics, Zero Calorie Natural Flavorings and Sweeteners as well as our Fruit Purées, Sauces and Fruit Smoothie Mixes are non-GMO.
PRODUCTS INGREDIENTS:
Do any Monin flavors contain caffeine?
Toggle answerMonin Espresso Syrup, Cold Brew Coffee Concentrate, and Iced Coffee Concentrate contain real coffee extracts, so they do contain caffeine. The amount is generally equal to or lower than one would expect to consume in an average size cup of regular coffee or espresso-based beverage. The amount of caffeine per suggested serving size of these Monin products is listed below.
Espresso Syrup - 2.1 mg/1 oz.
Cold Brew Coffee Concentrate - 80 mg/1 oz.
Iced Coffee Concentrate - 74 mg/1 oz.
Sugarcane Cola Syrup contains less than 1 mg/1 oz. serving. This minimal amount of caffeine is due to the kola nut extract it contains.
Monin Tea Concentrates contain less than 1 mg/1 oz. serving. This minimal amount of caffeine is due to the tea these concentrates contain.
Do any Monin flavors contain nut allergens?
Toggle answerYes, the following Monin products contain nut allergens. Please see specific product page for details.
Piña Colada Fruit Smoothie Mix
Allergens are handled following strict FDA guidelines and internal HACCP (Hazard Analysis of Critical Control Points) program.
Please contact us directly for any additional allergen-related questions.
Current formulas of the following products are considered allergen-free and do NOT contain nut allergens.***
- Peanut Butter Syrup
- Almond (Orgeat) Syrup
- Butter Pecan Syrup
- French Hazelnut Syrup
- Roasted Hazelnut Syrup
- Pistachio Syrup
- Praline Syrup
- Coconut Syrup
- Organic Hazelnut Syrup
- Hazelnut Concentrated Flavor
- Zero Calorie Natural Hazelnut
- Hazelnut Syrup
- Macadamia Nut Syrup
***WARNING: Product formulas change from time to time. Product back labels contain allergen information if applicable and are the most accurate source for ingredient information. Always check the physical label of the bottle in hand before consuming if allergy concerns exist.
Do Monin flavors contain any dairy ingredients?
Toggle answerMonin Syrups (including Premium, Organic, Sweeteners, Zero Calorie Natural Flavorings and Sugar Free Syrups ), Fruit Purées, Beverage Concentrates and Fruit Smoothie Mixes do not contain dairy ingredients.
Monin Dark Chocolate Sauce does not contain dairy ingredients, while all other Monin Gourmet Sauces do contain dairy ingredients. Natural Frappé Bases do contain dairy ingredients.
How are Monin Sugar Free flavors sweetened?
Toggle answerMonin Sugar Free Syrups are sweetened with a proprietary blend of sucralose and erythritol (an all-natural sugar substitute derived from plant sources). This combination of sweeteners provides clean, true flavor without the metallic aftertaste sometimes noticeable with other sugar free products.
Monin Zero Calorie Natural Flavorings are sweetened with an exclusive blend of natural sweeteners.
Monin Sugar Free Dark Chocolate Sauce is sweetened with maltitol, sorbitol and sucralose as sweeteners
Concentrated Flavors and Monin Cold Brew Coffee Concentrate do not contain sugar or sweeteners.
How can I update my personal information such as my address or email?
Toggle answerTo update your personal information, simply log in to your account and go to the “Account Dashboard” section. From there, you can easily update your address, email, and other details.
How often are the labels and product information updated on the site?
Toggle answerThe answer is as follows: Monin strives to ensure that the most up to date product information is available to you online. Please note that occasionally the information on received product may vary from what is shown on the website, due to manufacturing changes and quality assurance. Always check the physical label to verify nutritional information for the actual product you have received. If you have any questions or concerns, please reach out to us by phone at 1 (855) 352-8671 or by e-mail at support@help.monin.com.
What is the sugar in Monin flavors?
Toggle answerAll Monin Syrups and Tea Concentrates - pure cane sugar
Monin Organic Syrups - organic evaporated cane juice
Monin Sauces - granulated sugar
Monin Fruit Purées - granulated sugar
and Monin Organic Agave Nectar - organic agave nectar
Monin Fruit Smoothie Mixes - granulated sugar
Monin Honey Sweetener - pure honey
We do not use high-fructose corn syrup (HFCS) in any of our flavors
What Monin flavors are made with No Artificial Ingredients?
Toggle answerHow do you calculate calories in your Sugar Free and Natural Zero (Zero Calorie Natural) flavors?
Toggle answerErythritol’s caloric value of approximately 0.2 kcal/g and high digestive tolerance distinguishes it from other polyols. Erythritol contains approximately 7 - 13% of the calories of other polyols and 5% of the calories of sucrose. Approximately 90% of Erythritol is quickly absorbed, poorly metabolized, and eliminated unchanged. It is not fermented by colon bacteria to produce unwanted side effects typically seen with other sugar alcohols. Because erythritol is not completely metabolized and absorbed by the human body it contributes negligible calories.
QUALITY STANDARDS
What are Monin's quality standards?
Toggle answerThe goal at Monin Gourmet Flavorings is to produce the finest products available anywhere. In order to reach our goal, we implement rigorous procedures that ensure top quality at every stage of ingredient sourcing and production. Monin manufactures its products under a Hazard Analysis of Critical Control Points (HACCP) operating plan and Good Manufacturing Practices (GMP) to minimize the risk of illness or injury.
Monin Inc. is SQF Certified which is part of the Global Food Safety Initiative (GFSI) that was established to ensure confidence in the delivery of safer food to consumers, while continuing to improve food safety supply chain management. Under this global food safety standard, Monin’s worldwide commitment focuses on the safety and quality of its products, manufacturing, storage, and distribution. GFSI-benchmarked food safety standards include: Safe Quality Food (SQF) and British Retail Consortium (BRC).
Additional auditing is conducted by the Kosher Supervision of America (KSA) and Islamic Food and Nutrition Council of America (IFANCA) to certify products Kosher and Halal. Quality Assurance International (Q.A.I.) certifies the plant for handling Organic products in accordance with the National Organic Program (NOP).
LIFESTYLE QUESTIONS
Are Monin products Vegan?
Toggle answerAt Monin, we pride ourselves on creating exceptional flavorings, sauces, purées, and fruit smoothie mixes. All of our products are made with the highest quality ingredients, and the majority are clean label, free from artificial flavors, colors, preservatives, and sweeteners. While we do not use animal-derived ingredients in most of our product categories (our sauces do contain dairy), some of the sugar used in our products is not vegan. Our long-term goal is to retain a sugar supplier whose processing meets vegan requirements. Until then, by the strictest definition, some of our products (including our premium syrups) are unsuitable for vegans.
Please note that the following products are still considered vegan:
Are Monin flavors Kosher?
Toggle answerYes, all Monin flavors are certified Kosher.
Are Monin PET bottles BPA free?
Toggle answerYes. BPAs are not used in the raw materials to make food packaging for Monin products and are not added during the manufacturing process.
SHELF LIFE AND STORAGE
Do Monin flavors need to be refrigerated?
Toggle answerAlmost all of Monin products do not require refrigeration. Refrigeration is recommended for
in order to preserve its bright color.
Monin Fruit Smoothie Mixes & Monin Homecrafted Cocktail Mix must be refrigerated after opening.
What is the shelf life of opened Monin flavors?
Toggle answerShelf life after opening varies depending on storage conditions and whether a pump is used. Store Monin products at normal room temperature - between 65-80⁰F/ 18-27⁰C. Avoid high humidity, direct heat and sunlight as much as possible. If using pumps, use the pump capper or cover pumps with foil overnight to prevent mold from entering through pump opening.
When stored in a dry, clean location at a temperature of 65-80°F, the shelf life after opening and with the cap on will be 90-180 days.
When stored in a dry, clean location at a temperature of 65-80°F, the shelf life when using a pump or pour spout will be 30-60 days. (Product and pump must not be exposed to any moisture.)
What is the unopened shelf life of Monin flavors?
Toggle answerWhen stored in a dry, clean location at a temperature of 65-80°F, the shelf life of unopened Monin products will be as stated on the package.
The following information pertains to the given shelf life at the time of production:
- Monin Syrups in 750 mL glass bottles: 36 months (except Lime , Lemon and Orange : 24 months)
- Monin Syrups in 1 Liter plastic bottles: 18 months (except Pumpkin Spice : 24 months, Lemongrass : 12 months, Desert Pear® : 6 months)
- Monin Syrups in 50 mL glass bottles: see bottle
- Monin Sugar Free Syrups and Zero Calorie Natural Flavorings in 750 mL glass and 1 Liter plastic bottles: 18 months
- Monin Organic Syrups in 750 mL glass bottles: 18 months
- Monin Gourmet Sauces in 64 oz. bottles: 12 months
- Monin Gourmet Sauces in 12 oz. bottles: 18 months
- Monin Fruit Smoothie Mixes in 46 oz. cartons: 12 months
- Monin Sweeteners in 750 mL glass bottles: 36 months
- Monin Sweeteners in 1 Liter plastic bottles: 18 months
- Monin Beverage Concentrates in 750 mL glass bottles: 36 months
- Monin Beverage Concentrates in 1 Liter plastic bottles: 18 months (except Cold Brew Coffee Concentrate : 12 months)
- Monin Real Fruit Purées in 1 Liter plastic bottles: 18 months
- Monin Concentrated Flavors in 375 mL plastic bottles: 18 months
- Monin Beverage Boosts in 1L plastic bottles: 18 months
- Monin Pumpkin Flavors in 1L plastic bottles: 18 months
- Monin Pumpkin Flavors in 750mL glass bottles: 18 months
- Monin Gingrebread Flavor in 1L plastic bottle and 750mL glass bottle: 18 months
Where is the expiration date located on the Monin flavor bottle?
Toggle answerThe expiration date is printed on the neck of the Monin product bottle (e.g. “EXP 07/12”) for all Monin products except 50 mL sample bottles and 12 oz. Sauces. The 50 mL sample bottles display the expiration date on the label. 12 oz. Monin Sauces display the expiration date on the cap.
ACCESSORIES
Do you offer racks, pumps, and other accessories for the display and use of Monin flavors?
Toggle answerYes. Racks, pumps, and more tools are available at your Monin Distributor. To get in touch with a distributor in your area, Contact us at support@help.monin.com
- Four and eleven bottle racks are available for Syrups and Fruit Purées
- are available for Gourmet Sauces
- Pumps are available for , , , and .
How do you care for Monin pumps?
Toggle answer- We suggest that syrup, sauce, concentrated flavor and purée pump openings are covered to protect the product from insects, fermentation and mold. Monin 1L and 750ml syrup pumps can be covered with the black protector that comes with the pump. For all other pumps this can be done with plastic wrap or foil.
- When changing pumps, we recommend that the bottle opening is covered to protect the product from insects and environmental contaminants.
- We do not suggest the washing of pumps as this could contaminate the product with detergent or water if the pumps are not completely dried or could result in flavor transfer if the pumps are reused on differing flavors.
- When reusing a pump or cap make sure it is from the same flavor so there is no flavor transfer.
- Pumps can be reused for an indefinite period with the same flavor as long as there is no contamination or spoilage.
- The solid content in Monin sauces may cause the pumps to clog over time. We suggest replacing the pump and ensuring that the pump is used frequently.
How much product does a Monin pump dispense?
Toggle answerMonin offers specially designed and calibrated pumps based on the product.
- Syrup pumps dispense ¼ fl. oz. per pump
- Fruit Purée pumps and Sauce pumps dispense ½ fl. oz. per pump
- Concentrated Flavor pumps (each 375mL bottle comes with a fitted pump) delivers 3mL (1/10th oz.) per pump
To view our pumps and pourers, please visit the Accessories Page .
TROUBLESHOOTING
The milk is curdling when I add certain flavors. Why?
Toggle answerJust like mixing lemon juice with milk will cause curdling, mixing some naturally tart Monin Syrups with milk (especially hot milk) may not be recommended.
If a flavor is really tart in nature (e.g. lemon, lime, orange, pomegranate) the corresponding syrup will usually not be recommended with dairy products.
French Raspberry Syrup and Candied Orange Syrup are tart flavors that have been specially formulated to work well with dairy ingredients.
Try mixing 1/4 oz. of Vanilla or French Vanilla Syrup with the tart flavoring before adding any milk product. This sometimes works to balance the acidity level and prevent curdling from occurring, without changing the overall taste profile drastically.
For additional questions, feel free to contact us at support@help.monin.com or at 800-966-5225
Why is there a ring/sediment on the inside of a Monin fruit syrup bottle?
Toggle answerThis may be caused by any naturally occurring fruit oils, pulp or pectin contained in the Monin fruit syrup. This should dissolve once shaken and is not a cause of concern. For any remaining questions, please contact Customer Service at support@help.monin.com or at 800-966-5225
FINDING MONIN PRODUCTS
Where can I purchase Monin products?
Toggle answerOperators can purchase Monin products at foodservice and coffee distributors nationwide.
- The Monin Sales Representative in your area can put you in contact with the right distributor
- Click FIND MONIN at the top of the page
Operators and home users may occasionally find Monin available at nearby gourmet grocers, discount department stores or premium liquor stores, such as GFS, TJ Maxx, HomeGoods, ABC Liquors or Total Wine and More.
The best option to purchase Monin products for home users is from www.monin.com. Your online orders will be shipped directly to you and this is the best way to ensure the most variety, freshest products and guaranteed service. If you purchase $30 or more of products, FedEx Ground shipping is free within the contiguous USA only.
Where/How can I buy Monin products outside of the US?
Toggle answerAll orders placed on the Monin.com/us site are for delivery only in the contiguous United States. NO export documentation will be provided unless the product is purchased directly through the MoninExport Department. For an inquiry outside of the US, please see the contact information below and our team will get back to you within 24-48 hours.
Latin and South America: export@monin.com
Greater China: enquiries-china@monin.com
Europe, Middle East, India, Africa: export-france@monin.com
Asia, Australia: enquiries-asia@monin.com
ENVIRONMENT
Are Monin flavor bottles and packaging materials recyclable?
Toggle answerYes, all Monin product bottles and packaging materials are recyclable where facilities exist. In 2009, we phased out polystyrene (the white foam material commonly used in shipping boxes – which is usually not recycled) with an environmentally friendly packaging option made of recycled wood pulp.
ONLINE ORDERING
Can I cancel my order?
Toggle answerIf you contact us before your order is processed by our Shipping Department, we may be able to cancel an order for you. Once orders are processed, we are unable to cancel. If orders are cancelled, you will need to re-place your order if you still want Monin products.
Can I change my order after it is placed?
Toggle answerUnfortunately, we are unable to change customer orders as the products ordered and the amount of each product must match exactly. The only option would be to reach us before your order is processed so that we can cancel the order and you can re-order with the revised items.
Can I return my products for a refund?
Toggle answerIf you would like to request a refund or return, please reach out to our Customer Support team at support@help.monin.com with your request, and we will be happy to provide the best options for you.
How can I get sample sizes of your products before I purchase the full-size bottles?
Toggle answerWe offer flavor collections for purchase that include five 50ml sized bottles of Syrup, that includes a recipe card.
I don't trust using my credit card over the internet but I want to order your products. How do I do this?
Toggle answerSince we are a manufacturer we are not able to process orders via email or phone. If you’re not able to order from https://monin.us/ you may be able to find our products at local retailers such as TJ Maxx, Home Goods, GFS, or Total Wine.
I want to buy a case of your syrup. Can I mix the flavors?
Toggle answerYou must order a complete case of the same flavor in order to receive the discounted case price. Mixed cases do not qualify for the discounted case price.
What are the most popular Monin flavors?
Toggle answerWe created a list of 10 Essential flavors. Please refer to the Products Home page on https://monin.us or click here to see our trending flavors
What do I do if my password will not work?
Toggle answerIf this occurs during our operating hours (8:30 am to 5:00 pm Monday through Friday), you can call us and we will help you reset your password. If this occurs during non-operating hours, please use our reset password feature or check out as a guest if you still wish to place your order.
When I track my order, it says that it was damaged in transit? Will I still get my products?
Toggle answerYes, FedEx automatically contacts us with information about damaged items, and we will contact you with the option of having your products re-sent or getting a refund.
Why do I get a 'gateway error' when I try to place my order?
Toggle answerThis occurs when the billing information you submitted for the credit card you are using does not match the information the credit card company has on file. It could be a simple error, such as omitting your middle initial, or another reason. You must contact your credit card company to find out why the error occurred and correct the billing information before trying to place your order again.
